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How Kovely runs your repairs

From the tenant’s first message to the invoice, with you approving every job.

How repairs work

The job, start to finish.

Meet Cosmo, your AI concierge. It takes the first message and guides a quick fix. Still broken? It writes up the job, sends it to your contractor (or finds one nearby) and chases until it’s done.

  1. 1Tenant reports it

    They scan the QR code in their room. No app, no login.

    New report, Room 519:42

    “The shower won't drain”

    Logged

  2. 2Cosmo tries the fix first

    Safety checks first, then simple fixes, following your guidance. Still broken? Cosmo writes a contractor-ready report with photos.

    Cosmo, Room 5Tried first
    Safety checkPassed
    Drain cover clearedStill slow
    Hot tap runStill slow
    Job ELM-014 writtenStandard

  3. 3You choose who goes

    Pick from your saved contractors, or Cosmo suggests three local ones. You approve. Cosmo sends it.

    Sent by CosmoConfirmed
    DM

    Dave Morgan, plumber - Thu 10:00 to 12:00

  4. 4Done and on record

    Photos and invoice logged against the room, automatically.

    Job ELM-014
    Completion photos3
    Invoice✓ Received
The bright hallway of a Victorian rental flat, with room doors leading off it
Did you know that according to industry data, 1 in 5 jobs are resolved by the tenant, without a contractor?
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See it in action

One repair, both sides.

The Elms, a Victorian terrace in Clapham let to four housemates. Your tenant on the left, you on the right. Press approve and watch both update.

The living room at The Elms

The tenant sees

The Elms · Room 3

The washing machine won’t start
If the display shows E20, the filter needs clearing. Pull the flap at the bottom left and twist the filter cap anti-clockwise.
Cleared the filter, still showing E20
2 photos
Thanks for trying that. I’ve sent it to James with your photos. The moment he approves, it goes straight to his engineer, and I’ll message you here with a time.
With James for approval · Washer-dryer · Standard21:14
Type a message or add a photo…

You see · Job report ELM-021

Washing machine - error E20

Needs your approvalStandard2 photos
Property
The Elms, Room 3
Appliance
Washer-dryer
Logged
21:14

Error E20. Tenant cleared the filter as guided; door closes properly and there’s no leak. Machine still won’t start.

Next step: appliance engineer

The filter clear didn’t fix it, so it’s likely a pump or drain hose blockage.

MEMark Ellis, appliance engineer (saved)Selected

No engineer saved? Cosmo suggests three nearby, with their Google ratings and reviews.

  1. 1Sent by Cosmo
  2. 2Chased if quiet
  3. 3Time agreed with tenant
  4. 4Photos and invoice logged

Try it: tap to approve

One tap. Cosmo does the rest.

Want the full tour? Book a walkthrough

For your contractors

What your contractor gets.

No app, no account, no back-and-forth. Just the job, ready to go.

  1. 1A secure link

    Once you approve the job, Cosmo sends your contractor a secure link. No account or password needed.

  2. 2The full picture

    They see the job description, photos and what’s already been tried. The address and tenant details are shared once you confirm.

  3. 3A time that works

    They accept the job and agree a time with the tenant. If they go quiet, Cosmo chases.

  4. 4Done and logged

    They upload completion photos and the invoice, logged against the room automatically.

Contractor job linkSecure

Job ELM-014 · Shower not draining

Photos2
Trieddrain cover cleared, hot tap run
Accept jobSuggest a time

More for contractors

Emergencies

Gas, electrics and leaks go straight to you.

Cosmo doesn’t guess with anything unsafe. It follows the emergency instructions you’ve set for the property and gets you involved straight away.

  1. 1Tenant reports it

    For example, water coming through a ceiling.

  2. 2Cosmo follows your instructions

    No guided fixes, no guessing. It follows the emergency steps you’ve set for that property.

  3. 3You get an SMS alert

    Straight away, so you can act, even if you’re not looking at Kovely.

Everything is timestamped and logged against the room.

Messagesnow

Kovely: Emergency at The Elms, Room 3. Water coming through ceiling. Reported 21:47.

Features

One assistant for the whole house.

Everything tenants ask and every repair, in one place.

For tenants
Cosmo knows the house

Wi-Fi, bins, heating, access. Tenants get an answer straight away, day or night, without messaging you.

Repairs
Issues, triaged

Cosmo asks the follow-up questions, then logs what's wrong and how urgent it is.

Contractors
Contractors, chased

Choose your contractor and approve the job. Cosmo sends it, and chases if they go quiet. No contractor nearby? Cosmo suggests three local ones.

For you
Always in the loop

See every conversation and job across your properties, and get notified when something needs you.

Getting started

Set up once. Cosmo handles the day to day.

Add your property, share a link, and let Cosmo, Kovely's AI assistant, take the first call. Do it yourself, or book a walkthrough and we'll set it up with you.

01
Add your property

Add your rooms, manuals and house info, and choose which fixes Cosmo can guide. This becomes what Cosmo knows.

02
Share a link for each room

Every room gets its own link and QR code. Tenants open it on their phone, with nothing to download.

03
Cosmo takes it from there

Cosmo answers from your house info and talks tenants through simple, safe checks. When a contractor is needed, it writes the job report, sends it once you approve, and chases until it's done.

Safe by design

Clever with the fixes. Careful with the rest.

Cosmo handles the first conversation. You make every decision that matters.

AI with guardrails

Cosmo starts with your property's manuals, house info and chat history, then adds wider know-how. Unsafe or unsure? It doesn't guess. It passes it to you.

Simple, safe checks first

Cosmo talks tenants through simple, safe checks first, following any guidance you've set for the property.

Gas, electrics and leaks escalated

Kovely does not guess. Anything unsafe or outside your guidance is escalated, following the instructions you set.

You approve every job

Cosmo only sends a job once you've approved it, to the contractor you choose.

Everything on record

Every conversation, photo and invoice is timestamped and logged against the room, or the property for shared areas.

FAQ

Questions answered.

No. Cosmo starts with your property, not generic internet advice. It talks tenants through simple, safe checks, following any guidance you’ve set. Anything unsafe or uncertain goes straight to you.
Cosmo is Kovely's AI assistant, and the first point of contact for your tenants. Cosmo starts with your property's manuals, house info and chat history, then adds wider know-how, so the answers fit your house.
They scan the QR code in their room or home, or tap a link you send once. There’s no app, account or password. Each room or home has its own link, and house information such as Wi-Fi and bin day is shared across the property.
They can keep messaging you, but most use the QR code once they see it gets an answer straight away. Put it on the inside of each room door and in the welcome message.
About 4 minutes on average. You upload what you already have (manuals, appliance details, photos and house rules), choose which fixes Cosmo can guide, and add your contractors. Prefer a hand? Book a walkthrough or email hey@kovely.co and we’ll go through it with you.
When a job needs a contractor, you approve it and Cosmo sends it, to your saved contractor or, if none is saved near the property, one of three local businesses Cosmo suggests. Contractors get a secure link, with no account needed, to accept the job, agree a time with the tenant, and upload photos and the invoice. If they go quiet, Cosmo chases. Nothing is sent until you approve it.
Cosmo doesn’t guess. Gas, electrics, serious leaks and anything it isn’t sure about follow the emergency instructions you’ve set for the property, and you get an SMS alert straight away. Kovely doesn’t respond to emergencies itself, so you stay in charge.
Yes. Kovely works alongside whatever you use today. Your software keeps handling rent, compliance and records; Kovely becomes the first place tenants go when something's wrong.
Yes. Cancel anytime from your account. No notice period, no fees.

See all questions

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