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HMOsRent-to-rentSingle lets15+ lettable units

Grow the portfolio, not the team.

The AI help desk for landlords that handles tenant questions, troubleshoots issues and chases contractors, so you’re not on call at 11pm.

Start for freeBook a 15-minute walkthrough

Tenants don’t download anythingYou approve every jobWe’ll set up your first property with you

With Kovely
24/7
Always answering
Tenants get an answer at 11pm, not a voicemail.
0 apps
No login required
Frictionless experience for tenants
Just hit approve
Agentic AI
Kovely sources contractors and schedules with the tenant autonomously.
What Kovely replaces

Still managing properties with spreadsheets and VAs?

Get AI-powered tenant support and repair coordination for a fraction of the cost of a virtual assistant. Save up to 90% on routine tenant support.

COSMO · TONIGHT21:14Answered Room 321:16Job written21:18Sent to plumber09:00Chased plumber12:20Booked, Thu 10am
TaskSpreadsheet and WhatsAppHiring another VAKovelyON IT
Answers tenants after hoursNoOnly if they’re workingYes, 24/7
Tries the simple fix firstRarelySometimesEvery time, safe and simple checks first
Repair record and paper trailUpdated when someone remembersIn their inbox and headEvery message, photo and invoice, dated and logged against each room
Chases quiet contractorsYou doThey do, by handAutomatically, once you’ve approved the job
Shows which trade is slowNoHard to proveEvery job timestamped from sent to done
Cost as you growYour eveningsAnother salary£2 per lettable unit per month

Sound familiar?

Scale your portfolio, not your headcount.

Six tenants, one boiler, six messages.
Spreadsheet says done. Tenant says it isn’t.
Buy three more houses, need another VA.
I still end up taking the leak calls myself.

Kovely handles repetitive tenant questions, troubleshooting and repair coordination, freeing your VA to focus on the work that really needs a human.

Nigel Featheringwick

“Repair messages were taking over my week. When I saw how Kovely writes up a job before it reaches my plumber, I put my houses on it straight away.”

Nigel Featheringwick, UK landlord, early user

How repairs work

The job, start to finish.

Meet Cosmo, your AI concierge. It takes the first message and guides a quick fix. Still broken? It writes up the job, sends it to your contractor (or finds one nearby) and chases until it’s done.

  1. 1Tenant reports it

    They scan the QR code in their room. No app, no login.

    New report, Room 519:42

    “The shower won't drain”

    Logged

  2. 2Cosmo tries the fix first

    Safety checks first, then simple fixes, following your guidance. Still broken? Cosmo writes a contractor-ready report with photos.

    Cosmo, Room 5Tried first
    Safety checkPassed
    Drain cover clearedStill slow
    Hot tap runStill slow
    Job ELM-014 writtenStandard

  3. 3You choose who goes

    Pick from your saved contractors, or Cosmo suggests three local ones. You approve. Cosmo sends it.

    Sent by CosmoConfirmed
    DM

    Dave Morgan, plumber - Thu 10:00 to 12:00

  4. 4Done and on record

    Photos and invoice logged against the room, automatically.

    Job ELM-014
    Completion photos3
    Invoice✓ Received
The bright hallway of a Victorian rental flat, with room doors leading off it
Did you know that according to industry data, 1 in 5 jobs are resolved by the tenant, without a contractor?
Start for free

See it in action

One repair, both sides.

The Elms, a Victorian terrace in Clapham let to four housemates. Your tenant on the left, you on the right. Press approve and watch both update.

The living room at The Elms

The tenant sees

The Elms · Room 3

The washing machine won’t start
If the display shows E20, the filter needs clearing. Pull the flap at the bottom left and twist the filter cap anti-clockwise.
Cleared the filter, still showing E20
2 photos
Thanks for trying that. I’ve sent it to James with your photos. The moment he approves, it goes straight to his engineer, and I’ll message you here with a time.
With James for approval · Washer-dryer · Standard21:14
Type a message or add a photo…

You see · Job report ELM-021

Washing machine - error E20

Needs your approvalStandard2 photos
Property
The Elms, Room 3
Appliance
Washer-dryer
Logged
21:14

Error E20. Tenant cleared the filter as guided; door closes properly and there’s no leak. Machine still won’t start.

Next step: appliance engineer

The filter clear didn’t fix it, so it’s likely a pump or drain hose blockage.

MEMark Ellis, appliance engineer (saved)Selected

No engineer saved? Cosmo suggests three nearby, with their Google ratings and reviews.

  1. 1Sent by Cosmo
  2. 2Chased if quiet
  3. 3Time agreed with tenant
  4. 4Photos and invoice logged

Try it: tap to approve

One tap. Cosmo does the rest.

Want the full tour? Book a walkthrough

Features

One assistant for the whole property.

See all features →

For tenants

Cosmo knows the property

Wi-Fi, bins, heating, access. Answers straight away, day or night, without messaging you.

Repairs

Issues, triaged

Cosmo asks the follow-up questions, then logs what’s wrong and how urgent it is.

Contractors

Sent, chased, sourced

Approve the job and Cosmo sends it to your contractor, or finds three nearby if you have none. If they go quiet, Cosmo chases.

For you

Always in the loop

Every conversation and job across your properties, with a nudge when something needs you.

Safe by design

Clever with the fixes. Careful with the rest.

Cosmo handles the first conversation. You make every decision that matters.

AI with guardrails

Cosmo starts with your property's manuals, house info and chat history, then adds wider know-how. Unsafe or unsure? It doesn't guess. It passes it to you.

Simple, safe checks first

Cosmo talks tenants through simple, safe checks first, following any guidance you've set for the property.

Gas, electrics and leaks escalated

Kovely does not guess. Anything unsafe or outside your guidance is escalated, following the instructions you set.

You approve every job

Cosmo only sends a job once you've approved it, to the contractor you choose.

Everything on record

Every conversation, photo and invoice is timestamped and logged against the room, or the property for shared areas.

Drew Rogers

Drew Rogers, Founder

Built by someone who’s been the 11pm phone call

Drew has spent more than 20 years in property management. She built a portfolio of five HMOs and a portfolio of single lets, and learned that dealing with tenant issues was a full-time job. Spreadsheets and a VA were a start, but never efficient enough. Kovely is the help desk she wished she’d had.

Simple pricing

Try it free on up to 5 units.
Then pay per unit.

All features on every planNo card to startCancel anytime

Operator

Per lettable unit

£2/unit/month + VAT

Minimum £29/month

Get started

Portfolio

100+ lettable units

£1.50/unit/month + VAT

For every unit over 100

Email us
What’s a lettable unit?Anything on its own tenancy.5 single lets = 5 units5-bed HMO let by the room = 5 unitsStudio or flat = 1 unit

Slide into less admin

40 lettable units

150100150

Operator plan

£79a month + VAT

Pays for itself if Cosmo saves you wasted call-out fees and admin hours.

See full pricing

Start for free.

Good communication is the difference between a happy tenant and an 11pm call. Kovely makes that automatic.

Start for freeBook a walkthrough